FAQs

Frequently Asked Questions

Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

Orders & Payments

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your delivery and payment details to complete your order.

What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as other payment options available at checkout.

Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to cancel it.

Will I receive an order confirmation?
Yes! A confirmation email will be sent to you as soon as your order is placed. Please check your spam or junk folder if you don't see it in your inbox.

Shipping & Delivery

How long will my order take to arrive?
Delivery times vary depending on your location. Please visit our Shipping and Delivery page for estimated timeframes.

Do you offer free shipping?
We may offer free shipping promotions from time to time. Check our website or sign up to our newsletter to stay updated on current offers.

Can I track my order?
Yes! Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

Do you ship internationally?
Please refer to our Shipping and Delivery page for information on available shipping destinations.

Returns & Refunds

What is your return policy?
We want you to love your purchase! Please visit our Refund Policy page for full details on returns and refunds.

My item arrived damaged. What should I do?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damaged item and we will make it right.

How long does a refund take?
Once your return is received and approved, refunds are typically processed within 5–7 business days back to your original payment method.

Products

Are your products genuine?
Yes, all products sold at So Cheap Store are genuine and sourced from reputable suppliers.

A product I want is out of stock. Will it be restocked?
We regularly update our inventory. You can contact us to enquire about a specific product's availability.