Refund Policy

At So Cheap Store, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

We accept refund requests within 30 days of the delivery date. To be eligible for a refund, the item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Refundable Items

The following items are not eligible for a refund:

• Sale or clearance items
• Downloadable or digital products
• Gift cards
• Items that have been used, damaged, or altered

How to Request a Refund

To initiate a refund, please contact our support team at support@socheapstore.com with the following information:

• Your full name and order number
• Reason for the refund request
• Photos of the item (if damaged or defective)

Our team will review your request and respond within 2–3 business days.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Exchanges

If you received a defective or incorrect item, we are happy to offer an exchange. Please contact us at support@socheapstore.com to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions about our refund policy, please don't hesitate to reach out:

• Email: support@socheapstore.com
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)